Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
The Revenue Analyst will be working with the Director of Revenue to define, design, develop and execute business reports and analyses that establish actionable business insights into the performance of both brand level and property specific revenue trends and opportunities.

What you will do

• Strategy Support: By assisting the Director of Revenue Management with essential administrative duties and fulfil reporting and analysis tasks, it will ensure that the RM strategies as defined by the team can be executed in an efficient and pro-active manner. Providing contingency along with the Reservations Manager in the event of absence is also an element in the delivery of strategy objectives.
• Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance. Perform competitor checks and report as appropriate.
• Assist the DORM in identifying soft periods and developing promotions and strategies.
• Support the DORM in effective implementation of Four Seasons Revenue Management Standards, Policies & Procedures. (Rate Plans, Rate Categories, Market Segmentation, Profiles, and all other PMS/ORS related RM functionality.)
• Action Rate Solicitations as directed and maintain rate plans.
• Ensure the hotel has Best Rate Guarantee compliance, and work with the DORM to minimize/eliminate rate parity claims against the hotel.
• Assist the DORM with daily updates of the Revenue Management Reports and ensure all data input into the system is accurate. (Geo Source, Product Quality, Pricing). Opportunity to assist with all aspects of budget preparation.
• Assist in the preparation of 30-60-90 day fully updated Forecasts. Work with the DORM to prepare longer term forecasts and achieve hotel forecast accuracy goals.
• Participate in the property’s weekly Strategy Meeting and contribute to the Daily Operations Meeting.
• Review and analyze data on an ongoing and end of month basis. Provide monthly reports on production, trends, booking and stay patterns as well as channel analysis. Evaluation of the distribution channel performance and potential reasons for this performance.
• Analyze competitive reports and formulate appropriate suggestions for strategies through use of STR Reports.
• Daily communication with our Reservations and Front Office and Sales team to share best practices.

Standard Duties:
1. To provide a friendly and professional service that always exceeds guests’ expectations.
2. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of the position.
4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.
5. To comply with local legislation as required.
6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9. Conduct and attend training sessions as outlined.
10. Perform other tasks or projects as assigned by the Director of Revenue and Commercial Director.

What you bring

• A minimum of at least 2 to 3 years of experience in the similar role in a luxury brand

• Proficient in English (speaking, reading, writing)

• Excellent interpersonal, verbal, and written communication skills

What we offer
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• and so much more!

Schedule and hours

• This is a full-time role