Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a detail-oriented and organized Residence Administrator to join our team in Dubai, United Arab Emirates. In this role, you will serve as the primary point of contact for residents while managing day-to-day administrative operations of our residential facility. The ideal candidate will demonstrate exceptional organizational skills, strong interpersonal abilities, and a commitment to providing professional support to our residential community.

• Manage resident inquiries, requests, and concerns in a timely and professional manner
• Maintain accurate and up-to-date resident records, documentation, and administrative files
• Coordinate scheduling for facility maintenance, repairs, and common area usage
• Prepare and distribute resident communications, newsletters, and important announcements
• Process resident applications, move-ins, move-outs, and lease-related documentation
• Monitor facility compliance with organizational policies and local regulations
• Coordinate with maintenance and housekeeping staff to ensure facility standards are met
• Manage resident accounts, billing inquiries, and payment processing
• Organize and facilitate community events and resident engagement activities
• Maintain inventory of supplies and equipment for administrative and facility operations
• Prepare reports and analyze data related to resident satisfaction and facility operations
• Serve as a liaison between residents, management, and external service providers

• Proven experience in administrative management or residential facility operations
• Strong proficiency with property management software and Microsoft Office applications
• Excellent written and verbal communication skills in English
• Demonstrated ability to manage multiple tasks and prioritize effectively
• Strong interpersonal and customer service skills with a resident-focused approach
• Proficiency in scheduling systems and database management
• Ability to maintain confidentiality and handle sensitive information professionally
• Problem-solving skills and ability to resolve resident concerns diplomatically
• Attention to detail and accuracy in record-keeping and documentation
• Experience coordinating with maintenance and operational teams
• Familiarity with residential facility compliance requirements and best practices
• Ability to work independently and as part of a collaborative team
• Flexibility to adapt to a multicultural residential environment