Company Description KG Technologies (KGT Trading LLC), founded in 2014 as KG Toner, has evolved from a toner cartridge provider into a dynamic leader in IT and tech solutions. The company now offers a broad portfolio of services, including IT infrastructure management and innovative hardware and software solutions. KG Technologies focuses on helping businesses enhance efficiency, support growth, and achieve operational excellence through tailored technology services. A strong commitment to quality, customer satisfaction, and innovation has enabled the company to build long-term client partnerships. As a trusted partner in the tech industry, KG Technologies provides a collaborative environment for professionals who want to contribute to impactful technology solutions.
Role Description This is a full-time, on-site Telesales Executive role based in Dubai. The Telesales Executive will handle outbound and inbound calls to promote IT and tech solutions, qualify leads, and convert prospects into customers. Daily responsibilities include understanding customer needs, presenting product and service benefits, preparing and following up on quotations, and updating CRM systems with accurate call and sales information. The role involves working closely with the sales team to meet individual and team targets, coordinating with customer support to ensure smooth onboarding, and maintaining strong professional relationships with existing and potential clients. The Telesales Executive will also gather market feedback, contribute to sales campaigns, and support continuous improvement of telesales processes.
Qualifications
Candidates should possess strong Communication skills, including clear spoken English and active listening abilities. Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain client satisfaction. Candidates should possess Lead Generation and Sales skills to identify prospects, qualify opportunities, and close deals. Relevant telesales or inside sales experience in IT, technology, or related sectors is preferred. Ability to work with CRM tools, manage call logs, and track sales activities accurately. Goal-oriented mindset with the ability to work under targets and manage time effectively. Professional, inclusive, and respectful approach when interacting with diverse customers and team members. High school diploma required; a diploma or degree in Business, Marketing, or a related field is an advantage.