Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

We are seeking a detail-oriented and efficient Assistant Housekeeping Manager to join our team at a prestigious hotel in Dubai, United Arab Emirates. In this collaborative role, you will support the Executive Housekeeper in maintaining the highest standards of cleanliness and guest satisfaction throughout our property.

• Assist in managing daily housekeeping operations, ensuring all areas meet our exacting standards of cleanliness and presentation
• Collaborate with the Executive Housekeeper to develop and implement effective cleaning procedures and schedules
• Supervise, train, and motivate housekeeping staff to deliver exceptional service
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards
• Manage inventory of cleaning supplies and equipment, ensuring optimal stock levels and cost-effectiveness
• Coordinate with other departments to address guest requests and resolve issues promptly
• Assist in creating staff schedules and managing payroll for the housekeeping department
• Implement and maintain health and safety protocols, ensuring compliance with local regulations and company policies
• Participate in continuous improvement initiatives to enhance guest experience and operational efficiency
• Handle guest complaints and feedback professionally, taking appropriate action to resolve issues

• Proven experience in housekeeping management or supervision, preferably in a luxury hotel setting
• Bachelor's degree in Hospitality Management or related field preferred
• Strong organizational and leadership skills with attention to detail
• Excellent communication abilities, both verbal and written
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of cleaning techniques, products, and equipment
• Understanding of hotel operations and industry standards
• Familiarity with health and safety regulations in the hospitality sector
• Ability to work flexible hours, including weekends and holidays
• Physical stamina to perform duties throughout the day
• Fluency in English; knowledge of Arabic or other languages is a plus
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to thrive in a fast-paced, dynamic environment
• Strong problem-solving skills and ability to make decisions under pressure