• Lead end-to-end delivery of IT Infrastructure and Software implementation projects.

• Collaborate with customers to understand business requirements and define delivery roadmaps.

• Manage project scope, timelines, budgets, risks, and resource planning.

• Build and maintain strong relationships with customers and internal stakeholders.

• Lead cross-functional technical teams and ensure successful execution of project deliverables.

• Monitor project health, delivery metrics, and customer satisfaction.

• Drive continuous service improvements and optimize delivery processes.

• Oversee operational support, including IT administration and VIP support environments.

• Coordinate with engineering and architecture teams to define technology standards and deployment strategies.

• Prepare and present project status reports, governance updates, and executive dashboards.

• Ensure adherence to quality, security, and compliance standards throughout the delivery lifecycle.

• Identify opportunities for process improvements, automation, and cost optimization.

  
  

Required Skills & Experience

• 5+ years of experience as a Delivery Manager managing IT Infrastructure and/or Software Delivery projects.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Proven experience managing enterprise-scale software implementation or infrastructure transformation projects.

• Strong understanding of project management methodologies (Agile, Scrum, Waterfall).

• Experience with project planning, estimation, budgeting, and risk management.

• Exposure to DevOps, Cloud Technologies, and Infrastructure Services is highly desirable.

• Excellent stakeholder management and customer-facing communication skills.

• Experience managing large implementation programs, preferably within enterprise or contact center environments.

• Strong leadership, problem-solving, and decision-making capabilities.

• Hands-on experience with project management tools such as Jira, Azure DevOps, MS Project, or similar.

  
  

Preferred Qualifications

• PMP, PRINCE2, Scrum Master, or Agile certifications.

• Experience delivering projects within GCC/UAE markets.

• Knowledge of ITIL, cloud platforms (Azure/AWS), and modern infrastructure technologies.

• Experience working in multi-vendor, enterprise delivery environments.

  
  

Why Join IDC Digital?

• Work with global enterprise customers on large-scale transformation programs.

• Be part of a collaborative and high-performing team.

• Competitive compensation and benefits package.

• Career growth and continuous learning opportunities.

• Exposure to cutting-edge technologies and digital transformation initiatives.

• Opportunity to work in one of the fastest-growing technology hubs in the Middle East.

Desired Candidate Profile

• The ideal candidate should have:

  • Hands-on software development experience (Java, .NET/C#, or similar technologies).

  • Strong technical delivery and project management experience.

  • Experience delivering or managing Managed Services engagements.

  • Client-facing experience, including stakeholder management, requirement discussions, and customer communication.

  • Strong team leadership and excellent communication skills

If you're passionate about delivering complex technology programs and driving customer success, we'd love to hear from you.