Provide advice, support and administration to customers and stakeholders on efficient and effective management and use of products, systems, processes, technologies and/or services to optimize efficiency.
Create and maintain support documents regarding administrative processes, instructions, and guidelines to ensure effective knowledge sharing and optimize efficiency.
Supervisor, maintaining, monitoring, and performing preventive maintenance and continuous operation of all Data center ICT systems, including audio-video, CCTV, internal network, and fibre connectivity.
Assist in the implementation of systems and processes to ensure fit for purpose, compliance with all relevant rules and/or conditions, facilitate improved efficiency and are aligned to long-term strategies.
Contribute to the preparation of reports, providing advice on current and planned utilization of the systems and/or networks for all levels of compliance and performance with regulatory requirements to ensure systems meet requirements.
Monitor, resolve queries and provide technical advice to stakeholders to ensure compliance and a quick resolution of any issues within service level agreements.
Analyze, evaluate, and diagnose technical problems and issues such as installation, maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, hardware, printers, internet, email, databases, operating systems, and security systems.
Support resolution of technical risks and issues and provide support and problem resolution to minimize the impact of service outages.
Strict adherence to Client-established engineering guidelines, processes, and procedures.
Perform a preventive maintenance program.
Track the availability of an adequate operating inventory of tools and supplies.
Ensure that compliance with all regulatory laws and guidelines is met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
Maintain all infrastructure and compliance documentation for the building, including up-to-date building drawings and single lines.
Oversee the activities of contractors working within the building, either as representatives of the building itself or tenants operating within the building.
Responsible for keeping records of building rounds and readings, all engineering logs and engineering data sheets.
Ensure that the Change Management Process is carried out on the building’s critical infrastructure.
Manage updates and records of all software.
Performs additional job duties as requested.
Desired Candidate Profile
Proficiency in configuring and managing networking equipment, including routers, switches, firewalls, load balancers, and intrusion detection/prevention systems.
Experience with network monitoring and management tools like Wireshark, Nagios, PRTG, or similar platforms is preferred.
Knowledge of data center networking architecture, including topologies, redundancy, and high availability configurations.
Familiarity with software-defined networking (SDN) and network virtualisation technologies.
Hands-on experience with both physical and virtual networking environments.
Strong organizational skills, interpersonal skills and a positive attitude.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills with attention to detail.
Ability to work independently and as a team member.
Excellent time management skills.