Company Description Amer Al Ghurair Real Estate Group is committed to building more than homes by shaping lifestyles with purpose. The organization focuses on designing and delivering communities where families can thrive and feel connected. Developments are planned to balance everyday functionality with thoughtful living, providing practical spaces that also support comfort and well-being. Team members contribute to projects that impact how residents live, work, and interact within their communities.
Job Summary: The IT System Administrator is responsible for managing, maintaining, and securing the organization's IT infrastructure, including physical and virtual servers, network systems, Microsoft 365 services, cybersecurity solutions, and end-user support. The role ensures the availability, performance, security, and reliability of IT systems through proactive monitoring, troubleshooting, and continuous improvements across the IT environment. Key Responsibilities:1. Server & Virtualization Administration Install, configure, maintain, and support Windows Server environments. Administer and manage virtual infrastructure using VMware v Sphere, Microsoft Hyper-V, or equivalent platforms. Create, deploy, monitor, and optimize virtual machines (VMs). Manage server resources including CPU, memory, storage, and system performance. Perform server patching, upgrades, and lifecycle management. Administer Active Directory, Group Policy (GPO), DNS, DHCP, and File Services. Monitor server health, availability, capacity, and performance. Manage backup, restoration, disaster recovery, and business continuity solutions. Implement and maintain server security standards and compliance requirements.2. Network Administration Configure, monitor, and maintain LAN, WAN, WLAN, VPN, and Internet connectivity. Manage switches, routers, firewalls, wireless controllers, and access points. Troubleshoot network connectivity and performance issues. Implement network security policies, segmentation, and access controls. Monitor bandwidth utilization and network availability. Maintain accurate network diagrams and infrastructure documentation.3. Microsoft 365 Administration Administer and support:· Exchange Online· Microsoft Teams· Share Point Online· One Drive for Business· Microsoft Entra ID (Azure AD)· Microsoft Intune Additional responsibilities:· Manage user accounts, groups, licenses, and permissions.· Configure and maintain Conditional Access, Multi-Factor Authentication (MFA), and security policies.· Troubleshoot Microsoft 365 issues related to email, authentication, Teams, Share Point, and synchronization.· Monitor Microsoft 365 service health, security alerts, and compliance status.· Support Microsoft 365 migration and deployment projects.4. Technical Support & Troubleshooting Provide Level 2 and Level 3 infrastructure and end-user support. Diagnose and resolve server, network, virtualization, Microsoft 365, and endpoint-related incidents. Support desktops, laptops, printers, mobile devices, and business applications. Coordinate with vendors and third-party support providers when required. Maintain service desk tickets and ensure SLA compliance.5. Security & Compliance Implement cybersecurity best practices across infrastructure and cloud environments. Manage endpoint protection, antivirus, EDR, and vulnerability remediation. Monitor, investigate, and respond to security incidents and alerts. Perform security reviews, audits, and access control assessments. Ensure compliance with organizational IT policies, standards, and security requirements.6. Documentation & Reporting Maintain accurate documentation of servers, virtualization platforms, network infrastructure, and Microsoft 365 environments. Develop and update IT procedures, standards, and SOPs. Generate reports on system performance, availability, capacity, and security. Participate in infrastructure projects and continuous improvement initiatives.
Required Experience:3–5 years of hands-on experience in System Administration, Networking, and IT Infrastructure Support. Proven experience with VMware v Sphere and/or Microsoft Hyper-V environments. Strong experience administering Microsoft 365 services. Experience managing enterprise network infrastructure and security solutions.
Technical Skills Mandatory Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, Group Policy VMware v Sphere and/or Microsoft Hyper-VVirtual Machine Deployment and Management Microsoft 365 Administration Exchange Online Microsoft Teams Share Point Online One Drive for Business Microsoft Entra ID (Azure AD) Microsoft Intune TCP/IP Networking VLANsVPN Technologies Routing & Switching Firewall Administration Backup & Disaster Recovery Solutions Windows 10 & Windows 11 Support Advanced Troubleshooting Skills
Core Competencies Strong analytical and troubleshooting skills Excellent customer service and communication abilities Ability to manage business-critical systems and infrastructure Proactive monitoring and problem-solving mindset Strong documentation and organizational skills Ability to work independently and collaboratively within a team Time management and prioritization skills
Key Areas of Ownership Physical & Virtual Servers VMware / Hyper-V Infrastructure Microsoft 365 Administration & Support Active Directory & Microsoft Entra IDNetwork Infrastructure (Switches, Firewalls, VPNs) Backup & Disaster Recovery IT Security & Compliance End-User Support & Incident Resolution