Job description

As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with repeat guests and building rapport with them through their bookings. 

What will I be doing?

• Working within a team to answer all calls and emails following the brand standards
  
• Provide exceptional customer services and effectively and professionally manage all reservations for guests
  
• Book and manage reservations through the reservations system
  
• Qualify and generate Sales Leads for the sales team to acquire new clients
  
• Ensure that the system and booking documentation are accurate and up to date
  
• Configure rates in Opera PMS system based
  

• Possess guest service skills and excellent communication skills
• Detailed & Customer service orientated
• Ability to work independently and as part of a team
• Must be able to handle multitude of tasks in an intense, ever changing environment while remaining calm, collective and accurate
• Able to type 25 words per minute
• Computer literacy in Windows, MS Office Suite, CRS systems is an added advantage
• Advanced English language
  

• You will be likely to have minimum of one year experience in Reservation department of a branded hotel
• High School Diploma preferred