Job description

Key Job Responsibilities

1. Business Process & Requirements Support

•    Assist senior analysts in shadowing business units to map out current "as-is" workflows and identify areas for digital improvement.  
•    Document meeting minutes, user requirements, and basic process flows under the guidance of the Head of IT Applications.  
•    Help maintain the repository of functional requirement documents and user stories.  

2. Project Coordination & Vendor Liaison

•    Track project schedules, action items, and follow-ups for small-to-medium digital initiatives.  
•    Coordinate meeting schedules between internal IT teams, business stakeholders, and technology vendors.  
•    Support the administration of vendor demonstrations and request-for-proposal (RFP) documentation.  

3. Testing, Quality Assurance & AI Familiarization

•    Participate in User Acceptance Testing (UAT) by executing test cases to validate new application features.  
•    Log and track software bugs or data discrepancies during system rollouts.  
•    Learn and assist in evaluating the accuracy and performance of basic digital tools and AI applications (e.g., chatbots, automated workflows).  

4. Training, Documentation & Change Management

•    Draft simple user guides, FAQs, and training materials to help business users adopt new IT applications.  
•    Coordinate logistics for user training sessions across different divisions.  
•    Gather post-implementation feedback from end-users to help identify areas for continuous software improvement.  
 

Educational Qualifications

•    Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.  
•    Must be a UAE National (fresh graduate status preferred).

Experience

•    0–1 year of experience (Prior internship experience in an IT or corporate business environment is an advantage).

Skills & Competencies

•    Analytical Mindset: Strong logical thinking with an eagerness to learn how diversified business processes operate.  
•    Tech-Savvy: Genuine interest in modern technologies, including mobile apps, data analytics, and AI applications.  
•    Communication: Excellent verbal and written communication skills in English (Arabic is a strong plus for interacting with local business entities).
•    Tools: Familiarity with MS Office (Word, Excel, PowerPoint); exposure to flowcharting tools (like Visio or Miro) is a plus.
•    Adaptability: Ability to thrive in a multi-divisional, fast-paced corporate environment.