Job description

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, supporting seamless customer journeys and operational excellence across our retail network.

We are looking for a highly organized and detail-oriented Sales Coordinator to join our BYD team in Sharjah. The role acts as the critical link between the showroom, workshop, registration teams, drivers, and external service providers to ensure vehicles are prepared, documented, and delivered to customers accurately and on time. The successful candidate will play a key role in maintaining smooth sales operations while ensuring a premium customer experience throughout the delivery process.

What you will do:

• Coordinate daily vehicle deliveries and ensure all vehicles are prepared according to customer specifications.
• Liaise with workshops, drivers, registration teams, insurers, and other stakeholders to facilitate smooth vehicle handovers.
• Ensure all vehicle documentation is accurately processed, including registration, insurance, invoicing, VCCs, gate passes, and sales documentation.
• Monitor vehicle preparation activities including cleaning, servicing, and accessory fitment before delivery.
• Support the sales team by providing accurate stock availability information through physical and system inventory checks.
• Coordinate demo vehicle readiness, ensuring vehicles are cleaned, fuelled, and available for customer test drives.
• Maintain accurate records within company systems and ensure compliance with internal procedures.
• Monitor showroom vehicle displays and ensure they meet BYD and Al-Futtaim standards.
• Contribute to customer satisfaction by ensuring error-free delivery processes and timely coordination across departments.

Skills

Required skills to be successful:

• Strong coordination and administrative skills within a retail automotive environment.
• Ability to manage multiple stakeholders and competing priorities.
• Excellent attention to detail with a focus on accuracy and compliance.
• Strong communication and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Effective problem-solving and decision-making capabilities.
• Strong organizational and time-management skills.
• Ability to work under pressure in a fast-paced environment.

About the team:

You will be part of the BYD retail operations team, working closely with Sales Executives, Branch Management, Workshop Operations, Registration Teams, Drivers, and external service providers. The team is committed to delivering a seamless ownership experience while supporting the rapid growth of electric mobility across the UAE.

What equips you for the role:

• High school certificate or equivalent qualification required.
• Minimum 2 years' experience in a Sales Coordination, Vehicle Delivery Coordination, or Automotive Operations role.
• Experience within automotive retail, dealerships, or vehicle distribution environments.
• Proficiency in SAP or similar ERP systems.
• Strong MS Office skills, particularly Excel.
• Understanding of vehicle registration and delivery processes within the UAE is highly desirable.
• Ability to work effectively with people from diverse backgrounds and at different organizational levels.
• Strong multitasking capabilities and attention to detail.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.