Job description

Job Requisition ID: 180416 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

We are seeking a passionate and customer-centric Polestar Specialist to join our team in the UAE. Reporting to the Space Manager, you will play a key role in representing the Polestar brand, delivering exceptional customer experiences, and driving vehicle sales performance.

As a Polestar Specialist, you will be the face of the brand, guiding customers through an educational, immersive, and engaging journey while helping them discover the future of electric mobility. You will build meaningful customer relationships, support sales growth, and consistently deliver a premium retail experience that reflects Polestar's innovative and sustainable vision.

What you will do:

• Achieve and exceed individual and branch vehicle sales targets while maintaining the highest standards of customer experience.
• Develop strong relationships with prospective and existing customers to generate repeat business and referrals.
• Deliver engaging product presentations and educate customers on Polestar vehicles, electric mobility solutions, and related technologies.
• Consistently achieve customer satisfaction objectives and contribute to strong CSI, CE, and customer feedback scores.
• Utilize company sales and prospecting systems effectively to build and manage a healthy customer pipeline.
• Ensure all sales documentation, cash handling, and credit procedures are completed in compliance with company policies.
• Stay current with product developments, EV infrastructure advancements, automotive trends, and competitive market activity.
• Collaborate closely with the wider Space team to create memorable experiences for visitors and strengthen brand advocacy.

Skills

Required skills to be successful:

• Strong sales, negotiation, and influencing skills.
• Exceptional customer relationship management capabilities.
• Excellent communication and presentation skills.
• Ability to explain technical automotive and EV features in a simple and engaging manner.
• Strong prospecting and lead conversion skills.
• Customer-centric mindset with a passion for delivering premium experiences.
• Ability to remain composed and solution-oriented under pressure.
• Conflict resolution and problem-solving abilities.
• Strong teamwork and collaboration skills.
• Self-motivated, energetic, and proactive approach to achieving goals.

About the team:

The Polestar Space team serves as the front line of the brand and plays a critical role in shaping customer perceptions and experiences. The team works together to deliver inspiring, informative, and engaging customer journeys while supporting Polestar's mission of accelerating the transition to sustainable mobility. Collaboration, innovation, and customer obsession are at the heart of everything the team does.

What equips you for the role:

• Bachelor's degree preferred, but not essential.
• Minimum of 2 years' experience in luxury retail, premium hospitality, airline services, automotive sales, customer experience, event management, or other highly customer-focused environments.
• Experience delivering premium branded customer experiences.
• Knowledge of automobiles and electric vehicle technologies is highly advantageous.
• Valid UAE driving license.
• Fluent English communication skills are essential.
• Arabic language skills are desirable.
• Additional languages such as Urdu, Hindi, Tagalog, Farsi, or other regional languages will be advantageous.
• Demonstrated ability to achieve sales targets and deliver exceptional customer satisfaction.