Areas of Responsibility & Scope:
Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination Servers & Virtualization - Windows servers, VMware ESXi/v Sphere/v Center, VM performance and capacity Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination Cybersecurity - Forti Gate, endpoint security, MFA/Forti Token and security vendor coordination ADHICS - Compliance Audit findings, remediation, evidence and vendor coordination Telephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshooting Sound System - Monitoring, troubleshooting and vendor coordination Access Door System - Monitoring, user/access updates and troubleshooting User Support - Hardware, software, network, printer and access troubleshooting Vendor Management - Vendor coordination, quotations, proposals, support tickets and AMC follow-up IT Procurement & Budget - Technical specifications, BOQ, quotation review, procurement and forecasting IT Projects - Planning, technical requirements, implementation, testing and vendor coordination Licenses & Contracts - Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewals
Technical Knowledge:End user support onsite at the client sites. Excellent knowledge on MS Windows 10, 11 operating systems. Knowledge on installation & configuration of Applications like Autodesk, Auto CAD and Architecture Software Applications. Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. Hands on experience and knowledge on RAID configurations. Knowledge on Server Migration for 2012 to 2022. Knowledge on Widows Server Clustering. Knowledge of troubleshooting IOS & MAC systems. Installation & troubleshooting or MS Office products. Strong troubleshooting knowledge of Outlook, Email issues. Strong Knowledge and experience on O365 Management Portal. Knowledge and experience on Share Point and One Drive. Knowledge and experience on Email Hosting Migrations, DNS Management. Knowledge on MS Azure, MS InTunes & Cloud technologies. Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. Ability to install/configure & troubleshoot various types of printers. Ability to configure email accounts, outlook on PC & Mobile devices. Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. Understanding of Windows Servers & Hyper-V, Virtualization. Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. Knowledge on Firewalls, Forti Gate, Sonic Wall, Sophos. Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. Knowledge of Video Conferencing systems. Knowledge on CCTV, NVR, DVR configuration and settings. Demonstrate proactive approach. Identify and suggest possible improvements on procedures. Carry out preventive maintenance as per the scheduled calendar. Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. Excellent attitude towards user support & possess strong communication skills.
Work Experience:7+ Years.
Certification:MCSE / MCP / MCITPMCSACCNA
Location:Al Ain, Abu Dhabi
Salary:10,000 AED Per Month.