???? We’re Hiring: Wellness Consultant / Spa Reception Supervisor???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a wellness and hospitality-focused organization dedicated to creating exceptional guest experiences through personalized service, professional wellness guidance, and efficient spa operations. We believe wellness is enhanced by attentive care, seamless coordination, and a welcoming environment that prioritizes guest comfort and satisfaction. Our culture values professionalism, empathy, service excellence, integrity, and continuous improvement. We are looking for an experienced wellness professional who can combine guest relations expertise with strong operational coordination skills. The Role We are seeking an experienced Wellness Consultant / Spa Reception Supervisor to oversee spa reception operations, coordinate guest appointments, support wellness consultations, and ensure a premium guest experience throughout the customer journey. The ideal candidate is professional, organized, customer-focused, and knowledgeable about wellness services, with experience in hospitality, spa operations, guest relations, and team supervision. Key Responsibilities Supervise daily spa reception and guest-service operations. Lead receptionists, guest-service associates, reservation personnel, and other assigned team members. Welcome guests and provide a professional, personalized, and relaxing customer experience. Manage appointment scheduling, confirmations, cancellations, rescheduling, and guest follow-up communications. Provide accurate information regarding wellness programs, spa treatments, memberships, facilities, packages, and services. Conduct non-clinical wellness consultations to understand guest preferences, goals, and service interests. Coordinate guest bookings with therapists, wellness practitioners, fitness professionals, and management teams. Maintain accurate guest profiles, treatment preferences, appointment histories, and service records. Handle guest inquiries, complaints, special requests, and service-recovery situations professionally. Support membership enrollment, package sales, promotions, and customer-retention initiatives. Monitor reception presentation, cleanliness, guest flow, waiting areas, and service readiness. Coordinate with spa therapists, housekeeping, maintenance, finance, marketing, and operations teams. Assist with inventory monitoring for wellness products, retail items, reception supplies, and guest amenities. Supervise staff schedules, attendance, onboarding, training, and performance support activities. Prepare daily operational reports, appointment summaries, guest-feedback reports, and performance updates. Ensure compliance with company policies, privacy requirements, hygiene standards, and wellness-facility procedures. Identify opportunities to improve guest satisfaction, operational efficiency, and service quality. Requirements Bachelor’s degree or equivalent qualification in Hospitality, Wellness Management, Business Administration, Tourism, or a related field is preferred.3+ years of professional experience in spa operations, wellness consulting, guest relations, hospitality, customer service, or a similar role is preferred. Previous experience supervising reception, guest-service, or wellness teams is preferred. Strong understanding of wellness services, spa operations, guest experience, and appointment management. Excellent communication, interpersonal, leadership, and customer-service skills. Professional, polished, empathetic, and guest-focused approach. Strong organizational and multitasking abilities with excellent attention to detail. Experience with spa-management systems, CRM platforms, booking software, POS systems, or hospitality technology. Ability to manage multiple guest requests and operational priorities effectively. Strong problem-solving skills and ability to remain calm under pressure. Knowledge of wellness trends, customer-retention strategies, and hospitality best practices is advantageous. Additional language skills are advantageous, particularly in an international guest environment. Wellness, hospitality, customer-service, or spa-management certifications are advantageous but not required. What We Offer Flexible part-time working hours with a fully remote work arrangement for administrative and guest-coordination responsibilities. Competitive compensation aligned with experience and responsibilities. Opportunity to support premium wellness, spa, and guest-experience operations. Exposure to wellness consulting, customer relationship management, hospitality operations, membership programs, and service leadership. Professional development opportunities and continuous training in wellness, hospitality, and customer experience. A welcoming, guest-focused environment where professionalism, empathy, service excellence, teamwork, and personal well-being are highly valued.