About UsIncognito Mystery Shopping Services is a prominent market research company headquartered in the UAE. We work with regional businesses to assess and improve service quality through mystery shopping audits. Our findings provide valuable insights that help businesses enhance customer experiences and operational performance.
Role Overview We are seeking freelance mystery shoppers based in Abu Dhabi with a good understanding of automobiles. As a mystery shopper, you will assess the quality of their services by evaluating customer experiences through in-person interactions, walk-in applications, and detailed feedback submissions. This is a freelance contract position and does not involve a salaried employment arrangement. Ideal for daily commuters, individuals who regularly use rental cars, and those with good knowledge of vehicles. Applicants must hold a valid UAE driver’s license.
Responsibilities Conduct mystery shopping audits at rental car branches by evaluating the customer experience through in-person interactions and walk-in applications. Utilize our platform-based application to complete and submit structured reports. Provide comprehensive observations regarding service quality, compliance, and customer interactions. Complete assigned audits and submit reports within the required timelines.
Requirements Attention to detail: Strong observational abilities to accurately assess service quality. Communication skills: Ability to clearly and effectively communicate findings through written reports. Time management: Ability to complete assignments and submit accurate reports within the required deadlines.
Coverage Local transportation expenses and fuel costs are not covered.
How to apply If you are interested in this freelance opportunity, we encourage you to apply today!