Company Description Emex DWC is the largest online wholesale store for Original Equipment Manufacturer (OEM) and aftermarket automotive parts, headquartered in Dubai. With more than 20 years in the automotive aftermarket, the company focuses on delivering competitive pricing and reliable customer service. Its strategic location provides direct access to major regional automotive markets and supports efficient international logistics. Emex DWC serves over 10,000 customers across 67 countries, supported by an online catalog of more than 25 million items. This scale and reach offer team members exposure to diverse markets and complex logistics operations.
Role Description The Logistics Operations Officer is a full-time, on-site role based in Dubai. This position is responsible for coordinating daily inbound and outbound shipments, including order processing, carrier bookings, and shipment documentation. The role involves monitoring inventory movements, updating systems to reflect stock levels, and ensuring accurate picking, packing, and dispatch. The Logistics Operations Officer will track deliveries, manage exceptions or delays, and communicate proactively with internal teams and customers regarding order status. They will also collaborate with warehouse staff and suppliers to optimize lead times, maintain compliance with customs and regulatory requirements, and support continuous improvement of logistics processes and cost efficiency.
Key Responsibilities:● Coordinate with customers, suppliers, cargo agents, and shipping lines● Manage freight bookings (air, sea, land) with agents and carriers● Oversee shipping and customs clearance processes to ensure smooth execution● Monitor shipments, resolve delays/issues, and ensure timely delivery● Perform billing vs. expense analysis to control logistics costs and margins● Maintain and update internal systems with delivery services, rates, and schedules● Provide operational support to customers and suppliers (status updates, documentation, issue resolution)● Ensure proper documentation flow (invoices, BL/AWB, packing lists, permits)● Optimize routes, carriers, and pricing based on performance and cost Requirements:● Minimum 4–6 years’ experience in logistics/freight forwarding● Strong knowledge of air and sea freight operations and UAE logistics environment● Experience coordinating with multiple stakeholders across supply chain● Good understanding of customs clearance processes (Free Zone and Mainland)● Strong analytical skills for cost control and reporting● Ability to lead, prioritize, and manage multiple shipments simultaneously Preferred:● Experience in DWC / Free Zone operations● Background in trading or 3PL environment● Familiarity with logistics or ERP systems
Employment Type: Full-time