Job description

To supervise the workshop function and assist the Service Manager to implement plans and programs in order to achieve service targets in terms of revenue, profit and effective customer satisfaction

Roles and Responsibilities 

• Assist in developing and monitoring on a monthly basis the schedule of work, associated budget for the areas of responsibility, monitor performance against this, initiating corrective action where necessary to ensure workshop operations are conducted within the agreed financial parameters. 
• Establish and continuously review with Service Manager the workshop’s structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and effective manner. Ensure smooth supply of parts to the technician and incase not available recommend to parts dept. for an alternative source of supply. 
• Support service staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect 
• Supervise the work of mechanics to ensure that the set workshop processes are followed so that the work flow, quality standards, profit and customer satisfaction index is maintained. 
• Supervise/ Submit product quality feedback to Technical Support Specialist for sending reports to principals. 
• Advise Team Leaders/ Technicians periodically about ways and means to improve technician productivity and implementation of manufacturer’s warranty policy. 
• Ensure all workshop equipments like car wash, lifts etc. are in proper working condition and periodic maintenance is carried out in these equipments. 
• Maintain repeat job register and give timely feedback to Team Leaders, on the trend. Analyze the register and take corrective measures. 
• Propose and implement yearly leave plan for the workshop staffs. Organize replacement wherever required. 
• Recommend changes in standard labor time and recovery charges to higher authorities as and when required. 
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Qualification & Experience

• Graduate Degree or Diploma in Engineering (Mechanical/Technical) discipline and management qualification
• 3 years experience of workshop supervision experience

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