We are seeking an experienced Operations Manager to oversee, streamline, and lead our cleaning service operations across Dubai. The ideal candidate will take full ownership of daily site deployments, client satisfaction, workforce scheduling, and operational administration.

Key Responsibilities

1. Staff Deployment & Scheduling

• Design and execute daily, weekly, and monthly deployment rosters for cleaning crews across commercial, residential, and corporate sites.

• Manage fleet logistics and transport arrangements to ensure teams arrive on time with complete equipment.

• Handle emergency coverage, last-minute schedule modifications, and peak-demand workforce allocation.

2. Operations & Field Supervision

• Perform regular, unannounced site visits across Dubai to inspect cleaning quality and ensure strict adherence to service level agreements (SLAs).

• Monitor stock levels of cleaning chemicals, machinery, and consumables; control inventory usage to minimize waste.

• Enforce safety protocols, local labor regulations, and health and hygiene standards on all client sites.

3. Record Keeping & Administration

• Maintain comprehensive operational logs, including daily attendance, deployment records, overtime sheets, and site inspection reports.

• Track inventory movement, equipment maintenance schedules, and machinery repair logs.

• Prepare weekly performance and operational cost reports for senior management.

4. Client & Team Management

• Serve as the primary operational point of contact for clients, addressing feedback or service requests promptly.

• Supervise, train, and mentor cleaning supervisors and field staff to maintain high standards of service.

• Conduct performance evaluations and manage team onboardings and site inductions.

Desired Candidate Profile

• Experience: Minimum of 3–5 years of proven experience in an operational management or supervisory role within the cleaning or facility management industry in the UAE.

• Driver’s License: Valid UAE Manual/Automatic Driving License (Mandatory).

• Skills: Strong expertise in workforce scheduling, resource allocation, and field logistics.

• Computer Literacy: Proficient in MS Office (Excel, Word) and ERP/scheduling software for record-keeping and reporting.

• Languages: Excellent communication skills in English (Hindi/Urdu proficiency is a strong advantage for managing field staff).

• Knowledge: Deep familiarity with Dubai routes, traffic patterns, and local municipality health/safety regulations.