• Minimum 5 years of experience in jewellery retail and factory operations, with proven experience as a Business Operations Manager or similar managerial position.

• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field preferred.

• Age criteria - 35 to 45 years

• Strong experience in retail operations, factory operations, sales management, manpower management, loss prevention and administration.

• Develop and implement strategies to improve sales performance and enhance customer service and satisfaction.

• Manage operations of multiple jewellery retail outlets and ensure smooth daily functioning.

• Monitor business performance, sales targets, and retail KPIs across all outlets.

• Maintain high standards of customer service and sales discipline.

• Conduct operational audits and ensure compliance with company policies and procedures.

• Prepare regular management reports on sales, KPIs, manpower, incidents, and operations.

• Take ownership and ensure accountability for retail outlets & factory performance and operational standards.

Desired Candidate Profile

Looking for candidates with experience in the jewellery industry as Business Operations Manager or a similar managerial position.