Job description

About the Company We are a fast-growing consumer electronics and technology brand with an established presence across leading regional and global online marketplaces.
Our products are sold through several major e-commerce platforms and a growing network of online retail channels across the GCC.
As we scale our digital retail footprint, we are building a high-performing e-commerce team to drive that growth.
We are known for operational excellence, data-driven decision-making, and a fast-paced, collaborative culture.
Position Overview We are looking for an experienced E-Commerce Specialist to manage end-to-end marketplace operations across multiple major regional and global online platforms, while also leading and mentoring a team of e-commerce executives.
The ideal candidate combines hands-on platform expertise with strong leadership, reporting, and problem-solving skills.
Key Responsibilities Account & Listing Management Manage day-to-day operations of e-commerce accounts across all marketplace platforms, including listing creation, content quality, and pricing/stock accuracy Handle category restrictions, gating issues, and required documentation (invoices, certificates, authorization letters) Resolve listing errors, suppressions, and policy violations, liaising directly with platform support teams to close out disputes Visibility & Sales Growth Optimize listings for SEO, run PPC campaigns, and manage the Brand Store and enhanced product content Plan and execute promotions, deals, and pricing adjustments, backed by competitor and MAP compliance analysis Fulfillment & Inventory Coordinate platform-fulfilled and merchant-fulfilled shipments, restocking, and stock reconciliation Manage returns, removals, and unsellable inventory; support onboarding of new marketplace accounts Finance & Customer Experience Manage payments, invoicing, chargebacks, and reconciliation across all marketplaces Handle customer queries, reviews, and returns; drive initiatives to improve satisfaction and ratings Reporting Track sales, inventory, and performance across platforms; prepare Excel dashboards and proactively flag issues with recommendations Leadership & Team Management Lead, train, and mentor a team of e-commerce executives — assigning tasks, reviewing performance, and setting SOPs for listing, order, and issue management Coordinate cross-functionally with logistics, finance, and marketing, and escalate critical issues to senior management with clear action plans Base Salary: 5000 AED + Benefits Requirements & Skills 4–5 years in e-commerce/marketplace management, with team handling experience preferred Hands-on experience with major marketplace seller and vendor platform back-ends (mandatory); exposure to multiple regional/international platforms is a plus Strong grasp of fulfillment operations, purchase order processing, and order management Proficient in Excel (dashboards, pivot tables, VLOOKUP) and PPC campaign management Knowledge of pricing strategy, MAP compliance, and competitor analysis Experience with invoicing, chargebacks, and payment reconciliation Familiarity with compliance/barcoding standards and packaging guidelines Strong leadership, communication, and problem-solving skills; able to manage multiple platforms and tasks under pressure