Role Description Responsible for providing friendly and professional front-desk service, assisting guests with check-in and check-out, and ensuring a smooth and pleasant guest experience. Key Responsibilities Welcome and assist guests in a friendly and professional manner. Handle check-in, check-out, reservations, and guest enquiries. Provide information about hotel facilities, services, and local attractions. Manage guest requests, complaints, and feedback promptly. Handle payments, invoices, and basic front-desk transactions. Maintain accurate guest records and reservation information. Coordinate with housekeeping, maintenance, and other hotel departments. Answer phone calls, emails, and other guest communications. Follow hotel policies, service standards, and safety procedures. Qualifications Diploma or relevant qualification in Hospitality, Hotel Management, or a related field. Previous hotel or customer service experience is preferred. Good communication and interpersonal skills. Friendly, professional, and customer-oriented. Good English communication skills; additional languages are an advantage. Basic computer and reservation system skills. Able to work shifts, weekends, and public holidays. Responsible, well-groomed, and able to work in a fast-paced environment.