Job Responsibilities:

• Provide day-to-day IT technical support to staff and resolve hardware, software, network, and system-related issues.

• Provide user support and troubleshooting for the company’s ERP system, including user access, system issues, data entry, and basic configuration.

• Coordinate with ERP vendors or technical teams for system-related issues and follow up until resolution.

• Install, configure, maintain, and troubleshoot computers, printers, network devices, and other IT equipment.

• Monitor and maintain CCTV systems, including cameras, DVR/NVR, recording systems, and related equipment.

• Troubleshoot CCTV connectivity, recording, camera display, and storage issues.

• Ensure CCTV systems are operational and properly maintained across all company locations.

• Manage user accounts, passwords, access rights, and basic IT security requirements.

• Perform regular system checks, backups, and preventive maintenance.

• Maintain IT and CCTV asset records and documentation.

• Assist with network troubleshooting, including LAN/Wi-Fi connectivity and basic network configuration.

• Provide technical support to users and respond to IT-related requests in a timely manner.

• Coordinate with external IT, ERP, and CCTV service providers when required.

• Ensure compliance with company IT policies and security procedures.

Desired Candidate Profile

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.

• Minimum 4–6 years of relevant IT support experience.

• Hands-on experience with ERP systems and user support.

• Practical experience in CCTV installation, monitoring, troubleshooting, DVR/NVR, and camera systems.

• Good knowledge of computer hardware, software, networking, Windows, and Microsoft Office.

• Strong troubleshooting and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to work independently and provide timely technical support.