Job description

Job Purpose

• Direct and govern all Administration Services activities across the Authority, including strategic planning, performance management, quality, HSE, knowledge management, and employee services.

  
  

• Lead outsourcing, vendor governance, and continuous improvement to deliver efficient, sustainable, and future-ready administrative operations aligned with RTA’s strategic objectives.

  
  

Roles and Responsibilities

Strategy

• Establish and govern strategic planning, KPI, budgeting, and performance-management frameworks for Administration Services activities across the Authority.

  
  

• Define long-term administrative strategies covering facilities, logistics, employee services, and cross-functional initiatives to align with RTA’s vision and Dubai Government policies.

  
  

• Oversee institutional effectiveness, knowledge-management, and training strategies to strengthen organizational resilience and capability.

  
  

• Formulate policies for investment space utilization within Authority facilities, including contract governance and revenue optimization.

  
  

Operations

• Direct the day-to-day management of Administration Services, including employee services, facility operations, parking, transport, document control, security, housekeeping, and library services.

  
  

• Develop and oversee Authority-wide quality, HSE, and knowledge-management systems, including accident reporting, environmental compliance, and continuous-improvement initiatives.

  
  

• Ensure efficient, courteous, and timely delivery of services and requests to employees and stakeholders.

  
  

• Manage archiving services, document control, and electronic transaction systems to ensure efficient handling and preservation of Authority data, documents, and correspondence.

  
  

• Oversee employee care facilities including health club, employee happiness center, clinic, pharmacy, physiotherapy center, nursery, and mother and child corner, ensuring delivery of high-quality services aligned with organisational standards.

  
  

• Oversee stakeholder relationships with internal departments and external entities (e.g., immigration/foreign affairs, embassies/consulates, municipalities, police for impounding operations, healthcare regulators, landlords/tenants, and strategic vendors).

  
  

Product / Process Improvement

• Design and manage outsourcing, vendor/consultant selection, SLA governance, and contract-monitoring mechanisms beyond investment-space services.

  
  

• Implement data-driven approaches for project scheduling, financial forecasting, and service efficiency improvements.

  
  

• Leverage KPIs and dashboards for monitoring investment-space performance and administrative service delivery.

  
  

• Introduce innovation in administrative systems through digital platforms, sustainability practices, and automation of service workflows.

  
  

• Oversee audits, feasibility studies, and compliance assessments for buildings, parking, and operational costs, recommending corrective actions and enhancements.

  
  

Physical Working Conditions

• Primarily office-based, with regular site visits to RTA facilities, employee service centers, parking areas, and vendor locations to monitor service delivery, HSE compliance, and quality standards.

  
  

• May require extended working hours during audits, large-scale service rollouts, or crisis management situations.

  
  

• Education: Bachelor’s/ master’s degree in business administration, Facilities Management, Industrial Engineering

  
  

• Experience: 16+ Years in case of master’s degree (18+ years in case of bachelor’s degree)

  
  

• Certifications (Preferred): PMP, ISO Lead Auditor, or Six Sigma Black Belt