Job Responsibilities

• Supervise daily cleaning and soft services operations at the assigned project/site.

• Manage and allocate duties to cleaning staff and ensure adequate manpower deployment.

• Ensure services are delivered according to the agreed Scope of Work, SLA and KPI requirements.

• Conduct regular site inspections and maintain required quality standards.

• Coordinate with clients and address operational issues, requests and complaints.

• Train, guide and monitor employees to ensure productivity and service quality.

• Ensure compliance with company HSE policies, safe working practices and proper use of cleaning chemicals and equipment.

• Coordinate with internal departments, vendors and subcontractors for operational requirements.

• Monitor cleaning materials, consumables, equipment and site resources.

• Prepare and maintain daily, weekly and monthly operational reports and records.

• Monitor staff attendance, performance, discipline and grooming standards.

• Report major operational issues to the Contract Manager/Assistant Contract Manager.

  
  

Education & Experience

• Higher Secondary School Certificate (12th Standard) is mandatory.

• Diploma in Facilities Management, Hospitality Management or related field is preferred.

• Minimum 5–7 years of relevant experience in Facilities Management / Cleaning Services, including supervisory experience in the Middle East.

• Valid UAE Light Vehicle Driving License is required.

Desired Candidate Profile

Skills

• Strong leadership and people management skills.

• Good knowledge of cleaning operations, equipment, chemicals and HSE requirements.

• Good client handling and customer service skills.

• Good communication skills in English.

• Proficiency in MS Word, Excel and PowerPoint.

• Good planning, problem-solving and reporting skills.