Job Title – Vendor Management Specialist Work Location: Ras Al Khaimah
Key Responsibilities Manage the end-to-end vendor management lifecycle, including onboarding, documentation, performance monitoring, contract renewals, and offboarding. Develop and maintain strong relationships with vendors, contractors, suppliers, and service providers. Monitor vendor performance against agreed SLAs, KPIs, quality standards, and contractual obligations. Conduct regular vendor performance reviews and maintain accurate performance records. Coordinate with internal stakeholders to understand vendor requirements and ensure timely service delivery. Review vendor contracts, agreements, quotations, and commercial terms in coordination with relevant departments. Support vendor negotiations, cost optimization, and service improvement initiatives. Ensure vendors maintain valid licenses, certifications, insurance, compliance documents, and other required documentation. Identify and escalate vendor performance issues, service gaps, delays, and contractual deviations. Coordinate the resolution of vendor-related complaints, disputes, and operational escalations. Maintain an updated vendor database, contracts, documentation, and performance records. Support the evaluation and selection of new vendors based on capability, cost, quality, experience, and compliance. Work closely with Procurement, Finance, Legal, Operations, Facilities, and other relevant teams. Track contract expiry dates, renewals, SLA reviews, and other important vendor milestones. Prepare regular reports and dashboards covering vendor performance, compliance, costs, and outstanding issues. Identify opportunities to improve vendor processes, service quality, and overall operational efficiency
Requirements Bachelor's degree in Business Administration, Supply Chain, Procurement, Operations, or a related field.3–6 years of experience in vendor management, supplier management, procurement, contract management, or a related function. Experience within real estate, property management, facilities management, construction, hospitality, or other service-driven industries is preferred. Strong understanding of vendor contracts, SLAs, KPIs, vendor evaluation, and performance management. Strong negotiation, communication, coordination, and stakeholder management skills. Good analytical and problem-solving abilities. Proficiency in MS Office, particularly Excel. Experience with ERP, procurement, or vendor management systems is an advantage..