Job description

Job Summary

NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.

• Handle customer inquiries through phone, email, and other communication channels.

  
  
  

• Provide accurate information regarding products, services, orders, and customer requests.

  
  
  

• Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.

  
  
  

• Maintain accurate records of customer interactions, requests, and complaints.

  
  
  

• Monitor customer requests and ensure timely responses and resolutions.

  
  
  

• Handle customer complaints professionally and escalate complex issues when required.

  
  
  

• Follow up with customers to ensure satisfactory resolution of their concerns.

  
  
  

• Support the team in maintaining a high standard of customer service.

  
  
  

• Prepare and maintain necessary reports and documentation.

  
  
  

• Perform other customer service and administrative duties as assigned.

  
  
  

• Bachelor’s degree or relevant qualification.

  
  
  

• Previous experience in customer service, customer support, or a related role is preferred.

  
  
  

• Excellent verbal and written communication skills.

  
  
  

• Strong interpersonal and problem-solving abilities.

  
  
  

• Good coordination and follow-up skills.

  
  
  

• Proficiency in MS Office and basic computer applications.

  
  
  

• Ability to work effectively in a fast-paced, team-oriented environment.

  
  
  

• Customer-focused attitude with strong attention to detail.

  
  
  

• Customer Service

  
  
  

• Communication Skills

  
  
  

• Problem Solving

  
  
  

• Coordination & Follow-up

  
  
  

• Complaint Handling

  
  
  

• Time Management

  
  
  

• Teamwork

  
  
  

• Attention to Detail