Job description

Company Description

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Key Duties and Responsibilities:

• Organization of engineering administration
• Facilities Management
• Preventive Maintenance & Repair
• Co-ordination with corp. Engineering Accor
• Handling and management and sufficient storing of spare parts.
• Safety & Fire
• Key Deliverables and Responsibilities

Planning & Organizing:

• Coordinating purchasing for the Engineering departments with the finance team as per the hotel procedures
• Manage sufficient par level stock of spare parts and ensures all incoming and outgoing items are registered.
• Implements all necessary work procedures for preventive maintenance, initiate respective scheduled procedures and monitors carrying out of work as well as recording the results within appropriate filing system
• Prioritizes department workload and efficiently repairs breakdowns.
• Plan and execute the annual Preventative Maintenance program for the hotel.
• Plan training programs in the Engineering division in conjunction with the P&C/L&D Manager.
• Initiates Fire Fighting Training in co-ordination with the Director of Security on a regular basis for all Heartists
• To review the Heartists schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/guest satisfaction level as well as Heartists productivity and satisfaction.
• To be familiar with all related company documentation, especially with the relevant Brand Standards Manual for Engineering.

Operations:

• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
• To oversee all technical installations on hotel plant, Sewage system, Fresh water, Emergency Generator, Air Condition System, Technical building Services, Kitchen equipment, Cooling systems, Swimming pools, hotel lightening, in-house Music & TV system and Paging system.
• To ensure a consistently high standard of grooming is followed and by self and team
• Have full knowledge of all products and services provided by the property and in the local area
• Provides solutions for emergency situations and problems of a larger nature.
• To lead and support Heartists in the achievement of financial, Brand and service delivery targets via effective organizational policy and procedural development and appropriate colleague training activities
• Plan and execute regular technical skills training for the team
• Takes the responsibility for all work executed, by Heartists or external contractors on the building, plants or technical installations to ensure the quality of craftsmanship of all work carried out by team and contractors meets the Brand / Accor standards.
• Fully investigates any internal disputes or guest complaints.
• Plan and allocate duties for all Engineering Staff in line with the Brand requirements
• Supervise the completion departmental works to ensure they are completed according to MH&R standards.
• To lead daily Engineering briefings and monthly Heartists meetings
• Manage any necessary modifications and improvements of the plant room equipment.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration:

• To be fully proficient with Engineering relevant system to maximize its use to streamline and up-to-date information
• Approve invoices for payment when the execution of the work is done as initially agreed
• Design and implement a monthly report of works carried out, machines maintained, special events, report, consumption of energy and water, to be presented to the General Manager.
• Monitors all maintenance contracts and consults the General Manager as needed.
• Is aware of all agreements/laws with local authorities, insurance companies, external firms, contractors and suppliers, to control their work and invoices.
• Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Accor program (saving energy, recycling, sorting waste etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.
• Strong interpersonal and problem solving abilities

• Bachelor's degree in engineering, Facilities Management, or related field.
• Professional certification (e.g., Certified Hotel Engineer, Certified Facilities Manager) is a plus.
• Previous managerial experience of 5-7 years in engineering, in a hotel or hospitality environment.
• Strong technical knowledge of building systems, including HVAC, electrical, plumbing, and fire protection systems.
• Proven leadership and team management skills, with the ability to motivate and inspire a diverse workforce.
• Excellent problem-solving and decision-making abilities, with a focus on delivering timely and cost-effective solutions.