Job description

Client:

Our client is one of the leading  IT Service provider.

Responsibilities: 

• This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
• You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed.
• You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed
• Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
• Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

• BSc. degree in a technical field related to Information Technology
• Minimum three years in Operating Systems support, end user device troubleshooting & support
• Customer service focused
• Problem solving and innovation capabilities
• Excellent communication skills, both written and verbal/nonverbal
• Interpersonal Skills
• Must have extensive Office 365 experience, all applications, with administration exposure if possible
• Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc)
• Must have a basic understanding of networks
• UAE driving license and own transport is essential

Halian Group:

With over 27 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.