Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the NIGHT SHIFT at our on-site customer-service desk in International City, Dubai. A separate Day Shift opening is advertised separately.

About us: Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.

The role: This is an overnight position. You will be the first voice our customers hear at night, when callers are often stranded and need calm, reassuring help. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.

Responsibilities:

- Answer inbound customer calls and WhatsApp enquiries promptly and professionally.

- Understand the customer's service requirement and collect accurate vehicle details and location information.

- Coordinate battery, tyre, jump-start and roadside-service enquiries.

- Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.

- Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.

- Follow up on pending quotations and bookings.

- Maintain accurate customer and job records in the system provided.

- Escalate complaints or technical questions to the right person.

- Provide a clear handover to the morning shift.

Schedule: Night-shift opening (overnight coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.

What we offer:

- Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).

- Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.

- Paid weekly rest day and annual leave in line with UAE Labour Law.

Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.

How to apply: Apply through Naukrigulf and tell us briefly: your relevant call-centre/customer-service experience; whether you have worked in an automotive or roadside business; the languages you can use professionally; your notice period or earliest joining date; and your expected salary.

Desired Candidate Profile

- Call-handling / customer-service experience.

- Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).

- Calm, clear handling of urgent customer enquiries.

- Professional spoken and written English is required; Arabic is an advantage.

- Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.

- Able to coordinate several live enquiries professionally.

- Comfortable working overnight on-site in International City, Dubai, and able to arrange your own commute for night hours.