About ENBD

JOB DESCRIPTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Director Priority Banking - Signature at Emirates NBD, your role is to manage “Key Customer” relationships across the elite banking base of Priority Banking (PRB). This is the crème-de-la-crème of the PRB base, and essential to manage these Signature clients’ relationships and ensure a smooth customer experience through close coordination with the Customer Service teams. Russian Language is a must.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

ResponsibilitiesPerformance Measures:Performance Measures:Performance Measures:Performance Measures:

• Priority segment growth through tailored proposition development
• Shape and refine the Priority Banking value proposition to address evolving client needs and market trends.
• Collaborate with product, digital, and analytics teams to introduce segment-specific offerings that enhance client acquisition and retention.
• Evaluate competitive positioning and customer feedback to identify gaps and opportunities for proposition enhancement.
• Champion the adoption of digital tools and channels to deliver seamless, differentiated experiences for priority clients.
• Uptake and penetration of new or enhanced segment propositions among target clients
• Distinctiveness of the Priority Banking offering versus key competitors
• Positive shifts in client satisfaction and Net Promoter Scores within the segment
• Risk mitigation and compliance assurance for priority client portfolios
• Embed robust KYC, AML, and conduct risk controls within all unit activities, ensuring adherence to regulatory and internal standards.
• Partner with Compliance and Risk teams to proactively identify emerging risks and implement mitigating actions.
• Review and challenge exception reports, escalations, and audit findings to drive continuous improvement in risk management.
• Foster a culture of compliance awareness and ethical conduct across the team, reinforcing accountability at all levels.
• Absence of material regulatory breaches or audit findings in the priority segment
• Effectiveness of risk controls as evidenced by internal monitoring outcomes
• Demonstrated improvements in staff conduct and compliance behaviours
• Operational excellence and process optimisation in priority banking delivery
• Lead the review and streamlining of end-to-end processes to improve efficiency, reduce error rates, and enhance client experience.
• Leverage data analytics to identify operational bottlenecks and prioritise process improvement initiatives.
• Coordinate with IT and Operations to ensure system enhancements align with front-line needs and regulatory requirements.
• Monitor service delivery metrics and escalate systemic issues for timely resolution and sustainable improvement.
• Reduction in process friction points and operational errors impacting priority clients
• Sustained improvements in service delivery metrics and turnaround times
• Stakeholder feedback on the effectiveness of process enhancements
• Capability uplift and engagement of the priority banking team
• Define and implement targeted learning and development plans to build specialist expertise in the priority segment.
• Mentor and coach team members to foster a high-performance, client-centric culture.
• Assess skill gaps and succession risks, recommending interventions to address future talent needs.
• Promote digital fluency and adoption of new tools to future-proof the team's capabilities.
• Demonstrable uplift in team capability and segment-specific knowledge
• Engagement scores and retention of high-potential staff within the unit
• Readiness of the team to deliver on digital and client experience objectives
  
  

Qualifications

• Bachelor's degree in Business, Finance, or related field (Master's preferred)
• Relevant banking certifications (e.g., IBF Advanced, Chartered Banker, or equivalent)
• Ongoing professional development in digital banking, risk management, or customer experience