Job Purpose

Provide technical support to the Refilling AssociateTeam, HOD, and clients by handling technical issues, coordinating daily operations, and managing contracts, LPOs, and quotations to ensure efficient workflow and customer satisfaction.to ensure prompt corrective actions, and other

relevant documentation required by the Refilling AssociateTeam and the Head of Department (HOD).

Key Responsibilities

1. Quotation & LPO

• Prepare quotations as requested by the HOD and the Refilling Associate Team.
• Track LPO expirydates and coordinate with clients for renewals.
• Communicate with clients regarding renewals, POs, and quotations as required for annual RENT contract renewals.
• Monthly basis quote.
• New RFQ/preparing/gathered all documents needed as per client requirement.

(Daily Task)

• Assist the Technical SupportManager (HOD) with daily operational and technical tasks.
• Respond to daily emails,including complaints, inquiries, and general communication.
• Supporting the team with the incoming daily encounter tasks from the client.
• Coordinate and review daily notes (with no notes/no refill)in the refilling work map.
• Reassign refilling schedules for team memberson leave by adjusting dates (1st–29th) and coordinating with temporary covering personnel. Adjust or reschedule refilling dates based on daily requests from various teams.
• Support technicians during installations and maintenance by providing accurate location and contact details.
• Prepare all RFQ documentation required by clients,including completing forms and gathering all necessary supporting documents.
• PO log (running, no LPO) for ENBD /EIB as requested by client (always need to update)
• Ensured and provided LPO details to the team if needed (especially the monthly LPO renewal quote before the LPO.

Weekly & Monthly report

• Receive monthly commission reportsfrom the AccountsDepartment, distribute them to the team, and verify the accuracy of details and computations.
• Assist in preparing weekly ACTIVE/CANCEL reports, monthly/yearly plans, evaluations, and other documents required by the HOD.
• Review all cancelled clients: confirm cancellation reasons, verify receipt of cancellation communication, contact clients for clarification, offer alternative products, coordinate machine collection, and update reasons in the ERP.
• Requesting monthly Access, yearly gate pass, and all the documents required by the client
• Attendance sheet (all refilled team members need to be checked for the deduction)

Other Task

• Prepare leave clearance documentsfor the refillingteam
• Handle PED design requests: coordinate with clients for vector logos, liaise with Marketing, and coordinate with Purchasing for printing (including “Sales of the Month” photos).
• Provide cross-functional support to Accounts, including online portal submissions for DN/LPO processing, and verify/edit DN entries with PO numbers.
• Prepare and providesupplier evaluation forms as requested by clients.
• Tracking location or update/everyday 3x a day.