Years of Experience *
12-15 Years
Minimum 12 years of relevant technology experience, including significant experience leading production support, SRE or technology operations teams supporting business-critical banking payment platforms.
Required Skills *
Primary technical and functional skills
· Strong leadership experience in Production Support, Site Reliability Engineering, Technology Operations or Service Management.
· Strong understanding of enterprise payment platforms and high-availability banking technology environments.
· Proven ability to manage business-critical services operating under stringent availability and processing SLAs.
· Strong Major Incident Management and crisis-coordination capabilities.
· Strong knowledge of incident, problem, change, release and service-management practices.
· Deep understanding of operational resilience, Disaster Recovery, Business Continuity and service-continuity management.
· Experience establishing and governing production support and SRE operating models.
· Strong understanding of infrastructure patching, vulnerability management and technology lifecycle/EOS management.
· Experience managing technology audit, regulatory and risk-remediation activities.
· Strong understanding of observability, monitoring, alerting, capacity management and application/infrastructure health.
· Ability to interpret operational metrics and translate service trends into measurable reliability improvements.
· Strong root-cause and problem-management capability, with focus on eliminating recurring incidents.
· Understanding of SRE concepts including automation, observability, reliability engineering and reduction of operational toil.
· Strong stakeholder management and communication skills, including interaction with senior Technology and Business stakeholders.
· Strong resource planning, prioritization, team management and people-development capabilities.
· Ability to make timely decisions and coordinate multiple technical teams during high-severity production incidents.
Required Experience / Knowledge Areas *
Specific domain or industry knowledge required
· Minimum 12 years of relevant technology experience, preferably within banking, financial services or payment technology.
· Experience managing payment platforms such as Enterprise Payment Hub systems, SWIFT, Cheque Clearing (UAE ICCS), Direct Debits (UAEDDS) or comparable payment technologies.
· Knowledge of UAE payment systems and clearing/settlement environments.
· Knowledge of real-time payments and ISO 20022-based payment processing.
· Demonstrable experience leading Production Support, SRE, Application Operations or Technology Operations teams.
· Experience managing mission-critical services requiring extended-hours or 24x7 production support.
· Strong knowledge of payment processing environments, including time-critical and real-time transaction processing.
· Experience supporting or managing multiple payment platforms and their associated technology dependencies.
· Demonstrable experience leading high-severity production incidents and coordinating recovery across multiple technology teams.
· Experience managing DR rehearsals, resilience assessments and service-continuity activities.
· Experience managing infrastructure vulnerabilities, patching and remediation programs.
· Experience managing audit findings, technology risks and regulatory remediation commitments.
· Experience establishing operational KPIs, SLAs, availability measures and management reporting.
· Experience managing multidisciplinary technical teams and balancing BAU operational support with resilience, infrastructure, security and regulatory priorities.
· Strong understanding of technology risk and control expectations within a regulated banking environment.
Skills
Leadership
Incident Management
Resilience Engineering