• Define and prioritize the product backlog for Payment SRE initiatives, ensuring alignment with business objectives and technical debt reduction.
• Champion the adoption of Site Reliability Engineering principles within the payment domain, fostering a culture of reliability and performance.
• Collaborate closely with engineering teams to design, implement, and maintain robust, scalable, and highly available payment systems.
• Translate complex business requirements into actionable user stories and technical specifications for SRE tooling and platform enhancements.

Desired Candidate Profile

• Years of Experience * 12-15 Years Minimum 12 years of relevant technology experience, including significant experience leading production support, SRE or technology operations teams supporting business-critical banking payment platforms. Required Skills * Primary technical and functional skills · Strong leadership experience in Production Support, Site Reliability Engineering, Technology Operations or Service Management. · Strong understanding of enterprise payment platforms and high-availability banking technology environments. · Proven ability to manage business-critical services operating under stringent availability and processing SLAs. · Strong Major Incident Management and crisis-coordination capabilities. · Strong knowledge of incident, problem, change, release and service-management practices. · Deep understanding of operational resilience, Disaster Recovery, Business Continuity and service-continuity management. · Experience establishing and governing production support and SRE operating models. · Strong understanding of infrastructure patching, vulnerability management and technology lifecycle/EOS management. · Experience managing technology audit, regulatory and risk-remediation activities. · Strong understanding of observability, monitoring, alerting, capacity management and application/infrastructure health. · Ability to interpret operational metrics and translate service trends into measurable reliability improvements. · Strong root-cause and problem-management capability, with focus on eliminating recurring incidents. · Understanding of SRE concepts including automation, observability, reliability engineering and reduction of operational toil. · Strong stakeholder management and communication skills, including interaction with senior Technology and Business stakeholders. · Strong resource planning, prioritization, team management and people-development capabilities. · Ability to make timely decisions and coordinate multiple technical teams during high-severity production incidents. Required Experience / Knowledge Areas * Specific domain or industry knowledge required · Minimum 12 years of relevant technology experience, preferably within banking, financial services or payment technology. · Experience managing payment platforms such as Enterprise Payment Hub systems, SWIFT, Cheque Clearing (UAE ICCS), Direct Debits (UAEDDS) or comparable payment technologies. · Knowledge of UAE payment systems and clearing/settlement environments. · Knowledge of real-time payments and ISO 20022-based payment processing. · Demonstrable experience leading Production Support, SRE, Application Operations or Technology Operations teams. · Experience managing mission-critical services requiring extended-hours or 24x7 production support. · Strong knowledge of payment processing environments, including time-critical and real-time transaction processing. · Experience supporting or managing multiple payment platforms and their associated technology dependencies. · Demonstrable experience leading high-severity production incidents and coordinating recovery across multiple technology teams. · Experience managing DR rehearsals, resilience assessments and service-continuity activities. · Experience managing infrastructure vulnerabilities, patching and remediation programs. · Experience managing audit findings, technology risks and regulatory remediation commitments. · Experience establishing operational KPIs, SLAs, availability measures and management reporting. · Experience managing multidisciplinary technical teams and balancing BAU operational support with resilience, infrastructure, security and regulatory priorities. · Strong understanding of technology risk and control expectations within a regulated banking environment. Skills Leadership Incident Management Resilience Engineering