Roles & Responsibilities.
- Serve as second/third level support for laptops, mobile devices, printers, and telephones.
- Responsible for provisioning new accounts and hardware during the onboarding process.
- Install, configure, and support all hardware and software on workstations in the environment.
- Responsible for asset management of all laptops, phones, and other IT devices at the contact Centre.
- Provide support and troubleshoot day-to-day issues for contact Centre systems and applications.
- Escalate and follow up on issues to Corporate IT and the Service Integrators in a timely manner
Skills
Preference
- Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or ITIL certification.
- 1 Month Notice Period
Qualifications:
· 5+ years supporting end-users in a corporate environment.
· Basic understanding of Active Directory - User and Computer Management, etc.
· Server and hardware installation and troubleshooting.
· Network connectivity troubleshooting and configuration (VPN, Wireless, and LAN).
· Experience with Office 365/O365.
· Virus and malware removal tools.
Benefits:
- Medical Insurance for Self
- Employment Visa for Self