Job Position: Hotel Front Desk Receptionist

Location: Dubai

Contact Information:

WhatsApp: +971568073852
Email: [Click to show email]
Job Description:

We are looking for a friendly and professional Front Desk Receptionist to join our team in Dubai. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and welcoming check-in and check-out process.

Responsibilities:

Greet guests warmly upon arrival and assist with check-in/check-out procedures.
Manage reservations, cancellations, and modifications efficiently using the hotel’s reservation system.
Provide information about hotel facilities, services, and local attractions to guests.
Handle guest inquiries, requests, and complaints with professionalism and courtesy.
Process guest payments and maintain accurate billing records.
Answer phone calls, handle guest messages, and ensure timely follow-up on requests.
Maintain a clean and organized front desk area, including reception and lobby.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
Assist with administrative tasks, such as data entry, filing, and record-keeping.
Ensure compliance with hotel policies and procedures, including security and safety protocols.
Requirements:

Previous experience in a front desk or customer service role in the hospitality industry is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using hotel management software and MS Office Suite.
Ability to work independently and as part of a team.
Fluent in English; additional language skills are an advantage.
High school diploma or equivalent; additional hospitality training or certification is a plus.
Benefits:

Competitive salary.
Opportunities for professional development and career growth.
Positive and supportive work environment.
Health insurance and other benefits.
Employee discounts on hotel services and amenities.
If you are dedicated to providing exceptional service and ensuring a seamless guest experience, we would love to hear from you. Please send your resume to [Click to show email] or contact us via WhatsApp at +971568073852 to apply.