• Maintaining a positive, empathetic, and professional attitude toward customers always. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Addressing customers queries in person and determining their needs. • Up to date knowledge of company’s property portfolio, policy and procedures; so that you can answer questions. • Arranging and accompanying clients to view/inspect the property. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Maintain and develop relationships with clients by providing support, information and guidance. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support. • Establish, develop and maintain business relationships with current customers, prospective customers. • Generating and handling Clients Inquiries for leasing and selling property units. • Demonstrate the company’s property portfolio to existing/potential customers and assist them in selecting the right property to suit their needs. • Organize and manage Property awareness campaigns by making calls to buyers to make them aware of properties and provide information. • Generating new business via cold calls daily with a specific target of quality conversations with potential buyers. • Managing inspections weekly with potential buyer and build rapport through face- to-face interactions. • Screening of client profiles of high-net-worth clients • Managing and Maintaining database of potential clients identified. • Performing any other Customer service duties as required by the management. Translating documents, memo from Arabic to English and vice versa.

• General education degree, or equivalent. • Ability to stay calm when customers are stressed or upset. • Excellent written and verbal communication skills. • Competency in Microsoft applications including Word, Excel, and Outlook. • Good time management skills. • Experience with administrative and clerical procedures • Experience working with customer support team.