Jobs / Customer Service Jobs / Customer Service Representative

Customer Service Representative

lxbfYeaa - UAE - Dubai United Arab Emirates
Employment: Full Time
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Prior work exposure in the field of customer support and service.
  • Adept in using customer relationship management software to offer the best client services.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Well-versed in handling digital tools and modern computer hardware.
Apply on the Job Website
Post date: 29 August 2024
Publisher: Bayt
Post date: 29 August 2024
Publisher: Bayt