Key Responsibilities:

· Supervise foreign exchange cash exchange business proposition and business profitability, in line with department's policies and procedures.

· Monitor business activity across distribution network and assist branch staff to ensure revenue target is achieved.

· Support in developing and executing new business ideas/propositions, cross sell plans, process enhancements and system enhancements for the business, in order to optimize business growth.

· Conduct periodic branch visits to provide required business support and product training to branch staff.

· Ensure delivery of competitively priced products and services by constantly reviewing and optimizing product pricing (through market research) in consultation with exchange houses (and treasury, if applicable).

· Review and enhance customer experience through digital methods by introducing online order placement capability for buying / selling foreign currency notes.

· Identify and implement cost reduction opportunities to enhance business profitability

· Own end-to-end product life-cycle (research, pilot, develop & manage) and engage with stakeholders to deliver on planned activities and timelines.

· Liaise with internal and external stakeholders efficiently and effectively, in order to maximize and optimize the business opportunities.

· Support in developing value driven incentive scheme for foreign currency cash sales for distribution team to optimize channel productivity.

· Monitor competitor activity (by conducting periodic market scanning) and implement effective actions to counter competition to ensure achievement of business strategic goals.

· Monitor foreign currency positions (daily and overnight holdings) in order to avoid any risk loss.

· Prepare exchange rate reports and other MIS reports on periodic basis in order to ensure better control over Foreign Exchange business Operations.

· Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

· Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the line Manager.

Work Experience:

3-4 years of experience of Foreign Currency Cash Exchange Business in a Retail Bank or Exchange House.

Education:

Minimum Bachelor's degree