Customer Service Representative

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  • Understand the demand of consumers to provide timely service and solutions.
  • Utilize available resources to offer precise information in a clear and concise manner.
  • Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
  • Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
  • Adept in addressing client questions through effective telephonic conversation.
  • Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
  • Good time management and organizational skills that contribute to a rise in overall productivity.
  • Well-versed in handling digital tools and modern computer hardware.
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt