As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long-distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.