Job Purpose:
The Operations Executive plays a pivotal role in ensuring the seamless execution of all operational aspects within our travel company. They are responsible for overseeing day-to-day activities, optimizing processes, and enhancing the overall efficiency of our operations. Their contribution is crucial in providing exceptional travel experiences to our customers while maintaining high standards of service.
Responsibilities:
- Coordinate and manage daily operational activities, including booking reservations, coordinating travel itineraries, and ensuring timely departures.
- Develop and implement operational policies and procedures tailored to the travel industry, ensuring compliance with regulatory requirements.
- Collaborate with various departments, including sales, customer service, and logistics, to streamline processes and improve operational efficiency.
- Monitor key performance indicators (KPIs) related to travel bookings, customer satisfaction, and operational performance, implementing strategies for improvement as needed.
- Analyze market trends and customer feedback to identify opportunities for service enhancement and product development.
- Manage vendor relationships, negotiate contracts, and ensure quality service delivery from suppliers and partners.
- Oversee inventory management of travel resources, such as accommodations, transportation, and excursion packages.
- Train and mentor operational staff to uphold company standards and provide exceptional service to customers.
- Prepare reports and analysis for senior management to facilitate decision-making and strategic planning.
Qualifications Required:
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Strong analytical skills with attention to detail.
- Excellent communication and interpersonal abilities, with a customer-centric approach.
- Proficiency in travel booking systems and Microsoft Office Suite.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Leadership qualities with the ability to motivate and inspire teams.
- Knowledge of travel industry regulations and best practices.
Experience:
- Minimum of 2-3 years of experience in operations management within the travel industry.
- Experience in travel booking, itinerary planning, and customer service.
- Familiarity with travel software and reservation systems.
- Proven track record of process improvement and operational optimization.
- Previous experience in a leadership or supervisory role preferred.