We are presently in the process of hiring the above vacancy for a renowned entity company based in Abu Dhabi.

Role and Responsibility

• Manage inbound and outbound calls professionally, ensuring customer queries are addressed efficiently.
• Document all interactions meticulously in the CRM system to maintain accurate customer records.
• Identify and escalate issues that require further attention, ensuring prompt resolution.
• Provide detailed product and service information, empowering customers to make informed decisions.
• Utilize strong problem-solving skills to handle complaints and provide effective solutions.
• Maintain a high level of product knowledge to answer customer inquiries confidently and accurately.
• Achieve individual and team performance targets, contributing to the overall success of the call center.
• Foster a positive relationship with customers, aiming for high satisfaction and loyalty.
• Collaborate with team members to share insights and best practices, enhancing team performance.

Desired Candidate Profile

• Bachelor's degree in a relevant field, demonstrating a foundational knowledge of customer service principles.
• Minimum of 2 years experience in a call center or customer service environment, showcasing a proven track record.
• Certifications in customer service or related fields are highly regarded, emphasizing commitment to professional development.
• Preference for candidates with experience in the telecommunications or e-commerce industries, highlighting relevant expertise.
• Proficiency in Arabic & English

Please note, we check all job applications & only suitable candidates will be contacted within 05 working days. If you are not contacted by us within that time frame, please consider your application unsuccessful on this particular occasion.