Role Purpose

The Key Account Manager will be responsible for managing and nurturing relationships with our key accounts. This individual will play a crucial role in contract negotiations, business development activities, and ensuring customer satisfaction within these accounts.

Key Accountabilities:

1- Sales Management

• Develop and maintain strong, long-lasting relationships with key accounts. Serve as the primary point of contact for all matters related to these accounts.
• Lead contract negotiations with key accounts, ensuring favorable terms and conditions for both parties. Collaborate with internal stakeholders, including finance teams, to finalize agreements.
• Meet with customers regularly to maintain relationships, negotiate, and close deals.
• Identify and pursue opportunities for business growth within key accounts. Develop strategic plans and initiatives to expand our product offerings and increase revenue streams.

2- Sales Operations

• Work closely with internal teams, including sales, finance, trade marketing, and operations, to align strategies and ensure seamless execution of initiatives.
• Monitor key performance indicators (KPIs) and metrics to assess account health and track progress against targets. Take proactive measures to address any issues or challenges that may arise.
• Manage and track the implementation of agreements with key accounts.
• Negotiate BDAs/Promotional activities for region-specific key accounts in alignment with Marketing, ensuring positive ROI.

3- Budgeting

• Play a key role in overall sales budget compliance and tracking.
• Plan against the monthly promo budget and track compliance by customer.
• Track BDA and promo budget compliance and report the budget status at the end of every month.

Job Requirement:

• Minimum 7 years of relevant experience in sales within the FMCG industry.
• A bachelor’s degree is required, preferably in Business, Marketing, Engineering, or a related field.
• Proven experience as a Key Account Manager or similar role, preferably within the UAE retail industry.
• Strong negotiation skills with a track record of successful contract closures.
• Excellent communication and interpersonal abilities with the capacity to build rapport and trust with key stakeholders.
• Strategic thinker with a results-oriented mindset and the ability to drive business growth.
• Analytical skills with the ability to interpret data and draw actionable insights.
• Team player with the ability to collaborate effectively across functions and departments.
• Fluency in English is required; proficiency in Arabic is highly desirable.