Job Purpose / Responsibilities

Assist the Restaurant Manager in managing the operations and staff of Wendy's restaurant including the execution of all Company policies, procedures, programs and systems. Participates in achievement of store objectives. Ensures compliance with local laws and ethical business practices. Participates in creating and maintaining a " People Excellence" environment.

In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the evaluation. It is also appropriate in your narrative to discuss the leadership, management and development of subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.

Job Responsibilities

1- Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members. Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations, takes corrective actions, as appropriate.

• Current Food Safety certificate
• Follows all food safety procedures as outline in the ops manual
• Training and execution of all Wendy's food safety procedures and compliance with all Baladiya regulations.
• Critical items escalated immediately.
• Washing of hands observed, enforced and role modelled
• Proper total store cleaning system
• All Crew POCs, hand washing & Food Safety completed
• Health Department evaluation results
• Execution of established food borne illness reporting procedures

2- Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Executes appropriate plans to resolve unfavorable trends and enhance sales

• Sales performance versus budget & prior year
• Sales performance of key initiatives including:
• Transaction growth %
• Service times
• Pick up Window % (wherever applicable)
• Kids Meals
• Identification and communication of store sales trends to the Restaurant Manager/ Operations Manager
• Execution of national and local marketing programs
• Execution of new product rollouts

3- Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to meet profit objectives.

• Profit performance vs budget and prior year
• Management of food, labor, paper and other controllable costs
• Execution of labor hours vs guide
• Monitoring and follow up of food preparation, production and procedures execution
• Identification and communication of profit trends to Restaurant Manager

4- Execute Company policies and procedures for the control of cash, property, product and equipment. Monitor inventory levels to ensure products availability and orders product. Manages and maintains safe working conditions. Ensures execution of preventive maintenance.

• Execution of policies and procedures for control of cash, property, product and equipment
• Execution of flow charts to ensure crew is meeting food prep and production goals
• Training and monitoring of crew in cash and inventory controls
• Number of slips, falls, cuts, etc ; safety of work environment during shifts
• Coordinates compliance with Safety Audit, ensure resolution of non-compliance issues Prompt and accurate reporting of accidents, initiation of corrective actions appropriate to prevent recurrence.
• Execution of Preventive Maintenance Program
• Reporting and monitoring of maintenance problems
• Compliance with all local employment laws

5- Ensures Sparkle certification. Manages, directs, and monitors Shift Supervisors and Crew Members to achieve QSC (Quality, Service & Cleanliness) goals and to support total store " Service Excellence" on assigned shifts. Ensure " Customer Courtesy" policies/ procedures are properly executed.

• Attainment and maintenance of Sparkle certification, attainment of "Dave's Way' certification
• Execution of 'Operations Leader' role, as directed
• Crew and Shift Supervisors training and execution of Quality, Service and Cleanliness standards on assigned work shifts
• Execution of guest relation activities, including interaction with guests
• Frequency, nature and timely resolution of customer complaints

6- Execute the restaurant's Human Resouces programs for crew employees. Manages crew employees in a manner that maximizes retention. Works with Restaurant Manager/Ops Lead to achieve proper staffing levels. Works with Restaurant Manager/Ops Lead and local HR staff to communicate Speak Up process

• Actual staffing levels versus goal
• Contribution toward achievement of crew turnover goals
• Support of diversity
• Management and resolution of performance issues with crew, notification of performance issues to Restaurant Manager/Ops Lead
• Environment in which employees are treated with respect and dignity

7- Provides proper training for Shift Supervisors and Crew Members through established systems and follows through to ensure compliance with company standards

• Execution of positional training and cross-training to achieve operating standards
• Feedback, intervention and coaching to Shift Supervisors and Crew Members, initiation of corrective actions as appropriate
• Training and utilization of established store standards and systems
• Training of Shift Supervisors and Crew Members regarding operational changes and new products
• Identification and development of candidates for Shit Supervisor positions, as applicable
• Audit and review of systems, checklists and work habits to ensure Shift Supervisors and Crew
• Members are demonstrating desired behaviors

8- Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Anticipates and identifies problems and initiates appropriate corrective action

• Execution of Company systems and operating procedures
• Assists Restaurant Manager/Ops Lead with creation and execution of store plan and store priorities
• Proper escalation of issues

9-Performs other job-related duties as may be assigned or required

Key Behavior, Skills & Aptitude

Knowledge

• Wendy's operating systems and procedures
• Wendy's policies and procedures related to job responsibilities
• Supervisory practices
• Interviewing practices
• Crew orientation and training program
• Local Labor laws

Qualifications

Education and/or Experience

College degree (desirable) and 2 years of experience in the restaurant industry, or equivalent combination of education and experience.

Required Competencies

1. Initiative
2. Delegation
3. Organizing & Planning
4. Performance Management Skills
5. Relationship Building
6. Problem Solving/Decision Making
7. Wendy's Culture & Values

Work Environment

In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Assistant Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position.

Relevant Education, Knowledge & Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required