To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives and ensure adherence to all compliance/control areas of the branch operations.

Responsibilities

Customer Satisfaction / Service Standards

• Ensure Cash counters are operational to support business requirements
• Provide service to all customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
• Ensure Customer Complaints/Feedback are addressed as per Company norms, and resolve Queries that have been escalated by branch staff

Financial / Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Play a proactive role in customer accusation and retention activity
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
• Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
• Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies & procedures
• Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
• Responsible for security of financial instruments such as Drafts, Cheques and Travelers Cheques
• Report and review any anomalies such as Under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
• Identify improvement areas and propose constructive changes to achieve operational excellence
• Monitor day to day operations to ensure total adherence to Company policies and procedures
• Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities

People Management

• Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
• Identify cashiers’ training needs and inform management accordingly for action

Qualifications

• 5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House.
• Previous exposure to large volume of cash handling is an added advantage
• Bachelor's degree or equivalent in Business Accounting background
• Excellent organizational skills
• Ability to achieve results through team efforts
• Good presentation and communication skills
• Results driven and customer focused