Job DescriptionThe job scope includes: Proactively interacts to all guests in a friendly and professional manner Delivers the education facts on the assigned attraction/exhibit Maintains theme park’s knowledge to provide updated information to the guests Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed Prepares educational materials and maintains its professional appearance Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPsPromotes products, services and activities available to the guests Completes all required trainings and maintains professional development and competencies Maintains cleanliness and organization of the workplace for designated areas Performs other duties as assignedTo be considered for the role, you will need to have:High School Diploma / Bachelor’s Degree or equivalent experience1 year of experience in customer service Experience in zoological and/or theme park setting is a plus Outgoing personality Excellent skills in customer/guest interaction Excellent English communication skills, verbal and written Basic knowledge of educational principles and instructional design models Basic computer skills, including MS Office applicationsInterested in this opportunity? Apply now!About UsMiral Experiences