About IHCL Careers at IHCL Job Objective Focus on the Customer.
Seek to understand the guest and internal customer and meet the needs of both the customer and the Company.
Attend to Details .
Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility .
Demonstrate personal ownership to tasks and follow through to get the required results.
Apply Professional, Product or Technical Expertise .
 Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.
Foster Teamwork .
Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate Effectively .
Clarify and provide information so that coworkers, customers, and suppliers understand and can take action Essential Job Tasks Areas of Responsibility All employees must abide by the Tata Code of Conduct.
 If I have a concern about a violation or a potential violation of the Tata Code of Conduct, I must promptly report the violation following the process outlined in the policy itself.
All employees must comply with our Taj Luxury Experience Standards.
  Through rigorous attention to these standards, we will be able to surpass our guest's expectations and will be able to consistently delight all of our guests.
Must fully comply and abide by the Standard Operating Procedures (SOP's) of the company.
Perform all tasks in the Outlet.
Supervises a Team of approximately 15 employees Supervises the day-to-day operations of the outlet Follow proper payroll and uniform procedures.
Follow up on service procedures.
Manages the consistency of quality and efficiency of food and service.
Manages the daily operation in the outlet Adhere to and manage projects and due dates.
Ensure consistency of service and take corrective action accordingly.
Control payroll to remain consistently within budget Responsible for the day-to-day operation of the outlet Complete payroll and any paperwork as it pertain to personnel and the department, i.
e. PSAs, warnings, auditor’s envelops, cover count, log, etc.
Ensure the cleanliness of outlet by enforcing clean-up schedules.
Assist in preparation of staff schedules according to forecasts, daily and weekly payroll reports.
Assist in a continuous training program with entire service staff.
Run and assist daily line –ups and monthly departmental meetings.
Execute functions or special receptions whenever required.
Review and conduct performance evaluations for the outlet, along with the Restaurant Manager and Asst Restaurant Manager.
Takes an active role in hiring, training, supervising and disciplining all employees.
Utilize all computer systems relevant to the department.
Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
Maintain a logbook with important information to be passed on to management.
Ensure all equipment is kept in perfect working condition and report any deficiencies to the proper department.
Assist in effective and efficient methods for day to day operations.
Takes responsibility for all training related to the outlet regarding customer service and brand standards.
Assume the role of the Manager in his/her absence.
Respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
Required Qualifications Work Experience Minimum 1 Year experience as F&B Executive / Supervisor Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL