Overview Of The Role:

• The Assistant Manager - Transformation & Business Excellence is responsible for leading the design and implementation of transformation initiatives focusing on enhancing processes, customer experience, and policies within the real estate sector. The role contributes to the organizational goals by driving continuous process improvement initiatives across various departments, allowing for smoother operations, faster decision-making, and fostering a customer-centric approach in the dynamic environment of real estate development and management.

What You Will Do:

Transformation Initiatives

• Conduct gap assessments of different processes to identify performance, compliance, quality, and efficiency gaps.
• Develop, map, and document end-to-end processes, including identifying gaps, recommending industry best practices for process improvements, and implementing improvement actions.
• Ensure all processes are developed in alignment with organization structure, DoA, RACI, and policy framework.
• Lead transformation and business excellence initiatives focusing on improving efficiency, customer experience, change management and support the design and implementation of business excellence frameworks, KPIs, and performance measurement systems.
• Drive technical initiatives across multiple digital systems to support deployment and digitization of approved processes and coordinate cross-team dependencies and integration efforts.
• Identify and recommend industry best practices for process improvements, identify gaps and implement improvement actions including the development of workflows to integrate systems and ensuring business ROI.
• Collaborate with internal and external stakeholders for the design of Value Chain, Processes, Customer Journeys, RACI matrices and similar business excellence frameworks.

Training and Workshops

• Lead workshops and trainings across cross-functional teams to ensure adoption and understanding of processes.
• Devise and validate business cases for new initiatives in collaboration with key stakeholders as per business needs.

Skills

Required Skills To Be Successful:

• Strong communication skills to drive clarity and alignment across multiple teams and geographies.
• Ability to conduct gap assessments and implement improvement actions.
• Experience in leading workshops and trainings for cross-functional teams.
• Knowledge of digital systems to support process deployment and digitization.

What Qualifies You For The Role:

• 7-10 years of experience, with GCC experience essential.
• Experienced in real estate development, construction, asset management or similar industries.
• Demonstrated ability to drive cross-functional business improvement and change management initiatives.
• Proven experience of managing and driving projects within aggressive timelines and with clear deliverables.