Jobs / Engineering Jobs / Desktop Support Engineer
Unified Microsystems -
UAE , Dubai
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Unified Microsystems
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Job Details

PurposeProvides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.
Work Overview
  • First response for desktop and cabling issues.
  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Works with servers and telephone systems.
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are accurately logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Troubleshoots independently aiming for first time resolution every time, knowing when to escalate when required to ensure consistent work velocity.
  • Provides detailed information on steps taken on all escalations.





RequirementsRequirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Excellent problem-solving and communication skills.
  • Hands on experience with Windows 7 thru 10, Windows Server and Mac operating systems
  • Knowledge of network security practices
  • Ability to provide step-by-step technical help, both written and verbal
  • Must be confident and socially adept
  • Experience with Microsoft Office Suite
  • Must be a fast and pro-active self-leaner
  • Must have a positive and helpful attitude towards other colleagues and work in general
  • Must be able to handle pressure from time to time and always meet deadlines
  • Ability to travel and work after hours when necessary
  • Must have excellent time management, prioritization, scheduling and organization skills.
  • Degree in Electronic and Computer Engineering or Computer Science.
  • Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus




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UAE, Dubai
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