The Client Support & Operations Coordinator is responsible for handling customer enquiries, order coordination, and internal follow-ups across sales, logistics, and operations. This role requires clear communication, strict process adherence, and zero conflict of interest.

This is not a call-center role. It is an execution and accountability role.

Key Responsibilities

Client Support

• Handle customer enquiries via phone, WhatsApp, email, and website
• Explain products, pricing, delivery timelines, and company policies clearly
• Resolve complaints using logic and policy, not emotion
• Persuade customers toward correct solutions (replacement, reschedule, upgrade)
• Maintain professional communication at all times

Operations Coordination

• Process and track customer orders end-to-end
• Coordinate with warehouse, delivery teams, and vendors
• Ensure accurate quotations, invoices, and order confirmations
• Follow up on pending actions until closure—no loose ends
• Maintain accurate internal records and CRM updates

Compliance & Integrity

• Strictly protect company data, customer contacts, and internal formats
• No diversion of enquiries, leads, or orders under any circumstances
• No side business, conflict of interest, or misuse of company resources
• Follow UAE labor laws, company policies, and confidentiality agreements

Required Skills & Experience

Mandatory

• Strong verbal and written communication skills (English required)
• Ability to handle pressure, complaints, and multitasking
• High attention to detail and follow-through
• Comfortable using CRM systems, WhatsApp Business, email, and spreadsheets
• 
  

Preferred

• Experience in e-commerce, retail, plants, landscaping, or logistics
• Knowledge of UAE customer expectations and delivery operations
• Hindi / Malayalam / Arabic is a plus
• 
  

Behavioral Expectations (Non-Negotiable)

• Acts in the company’s best interest at all times
• Follows instructions and processes without shortcuts
• Does not manipulate customers or misrepresent information
• Escalates issues appropriately, not defensively
• Maintains confidentiality even after employment ends

What This Role Is NOT

• Not a freelance role
• Not a sales-only role
• Not a side-hustle-friendly position

Employment Terms

• UAE contract employment
• Salary based on experience
• Probation period applies
• Performance-based continuation

Why Join Plantshop.me

• Structured role with clear responsibilities
• Direct impact on customer experience and operations
• Growth based on performance, not politics

Skills

• Strong verbal and written communication skills (English required)
• Ability to handle pressure, complaints, and multitasking
• High attention to detail and follow-through
• Comfortable using CRM systems, WhatsApp Business, email, and spreadsheets