About
the Role

An established automotive group is seeking a Retail and Training
Manager to elevate retail performance and customer experience across its
UAE network. The role combines retail operations oversight with sales and
product training to ensure consistent execution of brand standards in all
showrooms.

Key
Responsibilities

• Drive retail performance by supporting dealerships in achieving sales, CSI, and conversion targets.
  
• Design, deliver, and monitor sales, product, and customer experience training for front-line teams (sales consultants, team leaders, and reception).
  
• Regularly visit showrooms to assess retail standards, coach managers and sales teams, and implement improvement plans.
  
• Ensure consistent implementation of brand guidelines, showroom standards, and customer journey processes.
  
• Identify training needs through performance data, customer feedback, and mystery shopping results, and convert them into structured training plans.
  
• Develop training materials, manuals, and tools tailored to the local market and product range.
  
• Track training effectiveness using KPIs, assessments, and on-the-job performance, and report results to senior management.
  
• Collaborate with HR, Marketing, and Sales
  leadership to support new model launches, campaigns, and retail initiatives.
  

• Minimum 5–7 years of experience in the automotive sector, with exposure to retail operations and training.
  
• Strong understanding of showroom processes, sales funnels, and customer experience best practices in the UAE.
  
• Proven experience in designing and delivering training (classroom, on-the-job, and digital).
  
• Excellent communication, presentation, and coaching skills.
  
• Strong analytical skills, with the ability to translate performance data into actionable training and retail interventions.
  
• Fluency in English is essential; Arabic is an advantage.
  

Personal
Attributes

• Hands-on, field-oriented professional with a passion for coaching and developing people.
  
• Customer-centric mindset with strong attention to detail and brand standards.
  
• Confident, engaging facilitator, able to
  influence stakeholders at different levels.